What is your guarantee policy? We guarantee the timely arrival of your gifts in perfect condition. If you or your recipient are not 100% satisfied, simply return the item for replacement or a prompt refund.
Can you substitute an item in the
Soap basket? In the rare instances when demand outstrips supply of a particular item in a
soap basket, we will replace that item with one of equal or greater value at no extra charge.
Can you customize a
Soap basket? Yes, Please email us for details.
If I place an order, how will my
Gift be shipped? Please note we have negotiated exceptional shipping rates with Federal Express,
UPS and the USPS, and we will choose the fastest shipping method for the
shipping method chosen. Most deliveries arrive within 5 business days.
Do you offer shipping insurance? All gifts are insured against loss and damage during shipping at no extra cost to you!
Can I ship my
gift anywhere? Almost anywhere, we cannot ship to PO Boxes, APO - FPO Boxes or foreign addresses. We can ship to our friends in Hawaii and Alaska but, please add $20 to the listed shipping price.
Can I send a personalized message with my gift? Yes, you can!
But do run it by us first.
When is the last day I can place an order for Valentine's Day delivery? All orders that are received and confirmed by noon February 7, 2003 are guaranteed to arrive by Valentine's Day with standard shipping charges. All orders received and confirmed after this date but prior to 11:45 am PST, February 12, 2003 will still arrive by Valentine's Day by selecting 2-day Delivery, with an additional shipping charge of $10 per package (in addition to standard S&H). Orders received and confirmed after February 12, 2003 but prior to 11:45 am PST, February 13 will still arrive by Valentine's Day by selecting Standard Overnight, with an additional shipping charge of $20 per package (in addition to standard S&H).
When is the last day I can place an order for Christmas delivery? All orders that are received and confirmed by December 17, 2003 are guaranteed to arrive by Christmas with standard shipping charges. All orders received and confirmed after this date but prior to 11:45 am PST, December 19, 2003 will still arrive by Christmas by selecting 2-day Delivery, with an additional shipping charge of $10 per package (in addition to standard S&H). Orders received and confirmed after December 19, 2003 but prior to 11:45 am PST, December 20 will still arrive by Christmas by selecting Standard Overnight, with an additional shipping charge of $20 per package (in addition to standard S&H).
What forms of payment do you accept? We accept all major credit cards and e-checks via Paypal. It is fast and secure.
Do you collect sales tax? State law requires us to collect sales tax on bath and body baskets
within the state of California.
